Privacy Policy

1. Introduction

Jamalek ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform, website, mobile application, and related services (collectively, the "Platform").

By using our Platform, you consent to the data practices described in this Privacy Policy. If you do not agree with the practices described, please do not use our Platform.

2. Information We Collect

2.1 Information You Provide

For Customers:

• Contact Information: Phone number (primary identifier), email address, name
• Location Information: Service address, city, region
• Booking Information: Service preferences, dates, times, number of guests, special requests
• Payment Information: Payment card details (processed securely through payment processors)
• Communications: Messages with Experts, customer support communications
• Reviews and Ratings: Feedback and ratings you provide for services

For Experts:

• Profile Information: Name, phone number, email, bio, profile photo
• Business Information: Services offered, pricing, working hours, areas served
• Portfolio: Images and videos of your work (minimum 10 images, 3 videos)
• Verification Information: Information provided during application and verification process
• Calendar Information: Google Calendar data (if connected) for availability management

2.2 Automatically Collected Information

• Device Information: Device type, operating system, browser type, IP address
• Usage Data: Pages visited, features used, time spent on Platform, click patterns
• Location Data: General location based on IP address or GPS (with permission)
• Cookies and Tracking Technologies: See Section 7 for details

2.3 Third-Party Information

We may receive information from third parties, including payment processors, Google Calendar (for Experts), and social media platforms if you connect your accounts.

3. How We Use Your Information

We use the information we collect to:

• Facilitate Bookings: Connect Customers with Experts, process bookings, manage availability
• Process Payments: Process deposits, full payments, refunds, and manage wallet credits
• Provide Services: Display Expert profiles, manage calendars, send booking confirmations
• Communication: Send booking updates, notifications, customer support responses
• Account Management: Create and manage user accounts, verify identities
• Improve Platform: Analyze usage patterns, improve features, personalize experience
• Safety and Security: Detect fraud, prevent abuse, ensure platform security
• Legal Compliance: Comply with legal obligations, respond to legal requests
• Marketing: Send promotional communications (with your consent, opt-out available)

4. How We Share Your Information

We may share your information with:

4.1 Service Providers

• Payment Processors: To process payments and manage financial transactions
• Google Calendar: For Experts who connect their calendars (availability sync)
• Hosting and Cloud Services: To store and process data
• Communication Services: For SMS, email, and push notifications
• Analytics Services: To understand Platform usage (anonymized data)

4.2 Between Users

When you book a service, we share necessary information between Customers and Experts:

• Customers receive: Expert name, profile photo, contact information, service details
• Experts receive: Customer name, phone number, email, service location, booking details

4.3 Legal Requirements

We may disclose information if required by law, court order, or government regulation, or to protect the rights, property, or safety of Jamalek, our users, or others.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Storage and Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit (SSL/TLS)
• Secure payment processing (PCI DSS compliant)
• Access controls and authentication
• Regular security audits and updates
• Secure data centers and cloud infrastructure

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Data is stored on servers located in secure data centers. By using our Platform, you consent to the storage and processing of your information in these locations.

6. Data Retention

We retain your information for as long as necessary to:

• Provide services and maintain your account
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records as required by law

When you delete your account, we will delete or anonymize your personal information, except where retention is required by law or for legitimate business purposes. Booking history may be retained in anonymized form for business analytics.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Authenticate your identity
• Analyze Platform usage and performance
• Provide personalized content
• Improve security

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of the Platform.

8. Your Rights and Choices

You have the right to:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your account and personal information
• Portability: Request a copy of your data in a portable format
• Opt-Out: Unsubscribe from marketing communications
• Withdraw Consent: Withdraw consent for data processing where applicable

To exercise these rights, please contact us at privacy@jamalek.life or through the contact information provided in Section 12.

9. Children's Privacy

Our Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately and we will take steps to delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our Platform, you consent to such transfers and processing.

11. Third-Party Links

Our Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

12. Changes to Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be notified to you via email or Platform notification. The "Last updated" date at the top indicates when changes were made. Continued use of the Platform after changes constitutes acceptance of the updated Privacy Policy.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: